Biller Standard Operating Procedure
Billing — Stages 1–4
Ownership
Biller owns
Agency owns
Shared
Escalate to manager
Click status pill to cycle · Expand for full detail
Performance targets
100%Billing completion
95%+Clean claim rate
<45dAR days outstanding
24hrZendesk response
24hrAsana updates
Escalation routing
Billing Manager (Slack)All biller escalations — first stop
Manager of TestingEDI · ERA issues · broken billing · system failures
AxisCare SupportPlatform bugs · software defects · config issues
CSMAgency relationship at risk
Medicaid Billing DirectorCompliance · disputes · financial risk
Billing workflow — Stages 1–4
Reconciliation — Stages 5–7